PRIVACY POLICY

Noosa Bluewater Charters (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. SCOPE

This Privacy Policy applies to all personal information collected through:

Fishing charters and boat bookings
Online, phone, email, and in-person enquiries
Waivers, safety forms, and booking documentation
Website and social media interactions
Marketing and promotional activities

2. PERSONAL INFORMATION WE COLLECT

We may collect the following types of information:

Customer & Booking Information

Full name
Contact details (phone number, email, address)
Booking details and trip history
Payment and transaction information

Operational & Safety Information

Emergency contact details
Passenger numbers and trip allocation details
Signed waiver and risk acknowledgment records
Safety declarations relevant to offshore operations

Optional Information

Medical or physical condition details (only if voluntarily provided and relevant to safety)
Photographs or video footage taken during trips (where consented or notified)

Digital Information

IP address
Browser and device information
Website usage data and cookies

3. HOW WE COLLECT INFORMATION

We collect personal information when you:

Make a booking or enquiry
Complete waivers or safety documentation
Participate in a charter
Communicate with us directly
Use our website or social media platforms
Provide feedback or reviews

Where practical, we collect information directly from you.

4. PURPOSE OF COLLECTION

We collect and use your information to:

Provide fishing charter and boating services
Manage bookings, payments, and customer communication
Ensure passenger safety and comply with maritime laws
Manage emergency or incident response situations
Meet insurance, legal, and regulatory requirements
Improve our services and customer experience
Conduct marketing and promotional activities (with consent where required)

5. DISCLOSURE OF INFORMATION

We may disclose personal information to:

Staff, crew, contractors, and operational personnel
Payment processors and booking platforms
Insurance providers (for claims or risk management)
Emergency services (where required for safety or legal compliance)
Government or regulatory authorities where legally required

We do not sell or rent personal information to third parties.

6. OVERSEAS DISCLOSURE

We generally do not disclose personal information overseas.
If this changes, we will take reasonable steps to ensure overseas recipients handle information in accordance with Australian privacy standards.

7. SECURITY OF INFORMATION

We take reasonable steps to protect personal information from:

Misuse
Loss
Unauthorised access
Modification or disclosure

This includes secure digital systems and restricted access controls.

However, no online transmission is completely secure.

8. ACCESS & CORRECTION

You may request access to or correction of your personal information at any time by contacting us.

We will respond in accordance with the requirements of the Australian Privacy Act 1988.

9. COOKIES & WEBSITE ANALYTICS

Our website may use cookies and analytics tools to:

Improve website performance
Understand visitor behaviour
Enhance user experience

You can disable cookies in your browser settings, although some features may not function correctly.

10. PHOTOGRAPHY & MEDIA

We may take photographs or video during charters for:

Operational and safety purposes
Marketing and promotional use

If you do not wish to appear in promotional material, you must notify us prior to departure.

11. COMPLAINTS

If you believe we have breached your privacy, you may contact us and we will investigate promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. CONTACT US

Noosa Bluewater Charters
Email: __________________________
Phone: __________________________
Address: _________________________

13. POLICY UPDATES

We may update this Privacy Policy from time to time. The latest version will always be available on our website.